Troubleshooting Guide: How to Fix iPhone Not Receiving Calls

Are you having trouble with your iPhone not receiving calls? It can be frustrating when you miss important calls from family, friends, or even work. Luckily, there are a few troubleshooting steps you can take to fix this issue.

First, make sure your iPhone is not on silent mode or Do Not Disturb mode. These modes can prevent incoming calls from ringing or vibrating. Next, check your network connection and make sure you have a strong signal. If you are in an area with poor reception, this could be the reason for missed calls.

If the above steps do not work, try resetting your iPhone’s network settings. This can help resolve any network connectivity issues that may be preventing incoming calls. Lastly, if none of these steps work, contact your carrier for further assistance.

By following these troubleshooting steps, you can easily fix your iPhone not receiving calls issue and stay connected with your loved ones and work contacts.
How to fix iPhone not receiving calls
Is your iPhone not receiving calls? This can be frustrating and inconvenient, especially if you rely on your phone for work or personal communication. But don’t worry, there are several solutions you can try to fix the problem. In this troubleshooting guide, we’ll walk you through some of the most common causes of this issue and how to fix them.

1. Check Network Settings

The first thing you should do is check your network settings. Make sure that cellular data is enabled and that you’re not in Airplane Mode. If you’re not sure how to check these settings, follow these steps:

– To enable cellular data, go to Settings > Cellular and toggle the switch to on.
– To check if you’re in Airplane Mode, swipe up from the bottom of your screen to open Control Center. If the Airplane Mode icon is highlighted, tap it to turn it off.

If these settings are already enabled and you’re still not receiving calls, try resetting your network settings. Go to Settings > General > Reset > Reset Network Settings. This will reset all your network settings, including Wi-Fi passwords, so make sure you have those written down before you proceed.

2. Restart Your iPhone

Restarting your iPhone can often fix many issues, including the one you’re experiencing. There are two types of resets you can try: a soft reset and a hard reset.

– To perform a soft reset, press and hold the power button until the “slide to power off” option appears. Swipe the slider to the right to turn off your phone. Wait a few seconds, then press and hold the power button again until the Apple logo appears.
– To perform a hard reset, press and hold both the power button and the volume down button until the Apple logo appears.

3. Update iOS and Carrier Settings

Sometimes, not receiving calls can be caused by outdated software. Make sure you’re running the latest version of iOS by going to Settings > General > Software Update. If an update is available, download and install it.

You should also check for carrier updates. To do this, go to Settings > General > About. If an update is available, you’ll see a prompt to install it.

4. Disable Call Forwarding and Do Not Disturb

If you have call forwarding or Do Not Disturb enabled, this could be preventing you from receiving calls. Here’s how to check and disable these settings:

– To check call forwarding settings, go to Settings > Phone > Call Forwarding and make sure it’s turned off.
– To check Do Not Disturb settings, go to Settings > Do Not Disturb and make sure it’s turned off.

5. Contact Your Carrier or Apple Support

If none of the above solutions work, it’s possible that there’s an issue with your network coverage or hardware. Contact your carrier or Apple Support for further assistance. They may be able to troubleshoot the issue or provide a replacement if necessary.

Troubleshooting Guide How to Fix iPhone Not Receiving Calls

Frequently Asked Questions

1. **Do Not Disturb Mode:** One of the common reasons for not receiving calls on iPhone is when the Do Not Disturb mode is turned on. To fix this, go to “Settings” and turn off “Do Not Disturb” mode.

2. **Airplane Mode:** If your iPhone is on Airplane mode, you won’t receive any calls. To turn off Airplane mode, go to “Settings” and toggle off “Airplane mode”.

3. **Network Issues:** Poor network coverage can also cause your iPhone not to receive calls. To fix this, go to “Settings” and turn on “Airplane mode”, wait for a few seconds, and then turn off “Airplane mode” again.

4. **Software Updates:** Outdated software can also cause issues with receiving calls. To fix this, go to “Settings”, tap “General”, and select “Software Update”. If there is a new update available, download and install it.

How to Troubleshoot iPhone Not Receiving Incoming Calls but Can Make Outgoing Calls

If your iPhone is not receiving incoming calls but can make outgoing calls, follow these troubleshooting steps:

1. **Check Call Forwarding:** Make sure that call forwarding is not turned on. To check, go to “Settings”, tap “Phone”, and select “Call Forwarding”. If it’s on, turn it off.

2. **Restart iPhone:** Restarting your iPhone can help fix many issues, including not receiving calls. Press and hold the power button until “Slide to power off” appears. Slide the button to turn off your iPhone, wait for a few seconds, and turn it back on.

3. **Reset Network Settings:** Resetting network settings can also help resolve issues with receiving calls. To reset network settings, go to “Settings”, tap “General”, select “Reset”, and choose “Reset Network Settings”.

How to Reset Network Settings on an iPhone That is Not Receiving Phone Calls

To reset network settings on an iPhone that is not receiving phone calls, follow these steps:

1. Go to “Settings” on your iPhone.
2. Tap “General”.
3. Select “Reset”.
4. Choose “Reset Network Settings”.
5. Enter your passcode if prompted.
6. Tap “Reset Network Settings” to confirm.


Thanks for visits for taking the time to read this comprehensive troubleshooting guide on how to fix iPhone not receiving calls. It can be frustrating when your phone is not functioning properly, especially when it comes to basic functions like making and receiving calls. However, with the tips and tricks outlined in this guide, you should be able to solve the issue and get back to using your phone as normal.

Remember, when troubleshooting your iPhone, it’s essential to start with the basics, such as checking your network connection and ensuring your phone is up to date with the latest software updates. If these steps don’t work, you can try more advanced troubleshooting techniques, such as resetting your network settings or even restoring your iPhone to factory settings.

It’s important to note that if you’re still experiencing issues with your iPhone after trying these methods, it may be time to contact Apple support or visit an Apple store for further assistance. They have trained professionals who can help you diagnose and fix more complex issues that may be affecting your phone.

In summary, fixing iPhone not receiving calls requires a combination of basic troubleshooting steps and more advanced techniques. By following the tips outlined in this guide, you can quickly and easily resolve any issues you may be experiencing with your iPhone. With a little patience and persistence, you’ll be back to using your phone as normal in no time.

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